To provide technical expertise and support to local, remote office and field employees ensuring that their hardware and software is working in a manner that allows them to complete their daily tasks. Support mixed, heterogeneous environment of Windows, Linux and Mac Workstations in a diverse, highly-technical user environment.
Maintain inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Working with hardware and software vendors to verify timely product delivery and ensuring new equipment is installed and setup on schedule
Analyzing and making recommendations for hardware and software standardization
Creating user accounts and managing access control based on company policies Maintain and update all appropriate documentation including current user procedures, training materials etc.
Prepare new customized builds for each employees in mixed Windows, MacOS &Linux environment
Must be able to accurately troubleshoot computer and peripheral problems over the telephone using remote support tools, in a professional manner.
Repair broken or defective laptops, printers or other hardware as required. Regularly update laptop images in order for all software to remain up to date.
Be a “team player”to ensure in-house project deadlines are met while being able to provide appropriate telephone coverage.
Run daily job processes and reports as required.
Support local &remote employees
Use technology support tools such as Microsoft SCCM and/or Remote Desktop
5+ years of technical (help desk) support
2+ years of Linux System Administration (Ubuntu &Redhat)
Technical certification (Microsoft MCP, A+, Network+ or equivalent)
Thorough knowledge of Windows 7 operating systems and MS Office 2000, 2003, 2007 &2010
Working knowledge of Mac OS systems and Apple technology
1+ Years Hands-On Intermediate knowledge of Windows Networking (Active Directory, DHCP, DDNS, WINS)
Excellent interpersonal, and communication skills
Ability to work independent of direct supervision
Extensive knowledge of computer hardware and software
Ability to work extended hours
Wide degree of creativity and latitude is expected
Excellent verbal &written skills
Bachelor’s Degree (B.A.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience.