TECHNICAL SPECIALIST

Job Summary

To provide technical expertise and support to local, remote office and field employees ensuring that their hardware and software is working in a manner that allows them to complete their daily tasks. Support mixed, heterogeneous environment of Windows, Linux and Mac Workstations in a diverse, highly-technical user environment.

Responsibilities

  • Maintain inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

  • Working with hardware and software vendors to verify timely product delivery and ensuring new equipment is installed and setup on schedule

  • Analyzing and making recommendations for hardware and software standardization

  • Creating user accounts and managing access control based on company policies Maintain and update all appropriate documentation including current user procedures, training materials etc.

  • Prepare new customized builds for each employees in mixed Windows, MacOS &Linux environment

  • Must be able to accurately troubleshoot computer and peripheral problems over the telephone using remote support tools, in a professional manner.

  • Repair broken or defective laptops, printers or other hardware as required. Regularly update laptop images in order for all software to remain up to date.

  • Be a “team player”to ensure in-house project deadlines are met while being able to provide appropriate telephone coverage.

  • Run daily job processes and reports as required.

  • Support local &remote employees

  • Use technology support tools such as Microsoft SCCM and/or Remote Desktop

Qualifications

  • 5+ years of technical (help desk) support

  • 2+ years of Linux System Administration (Ubuntu &Redhat)

  • Technical certification (Microsoft MCP, A+, Network+ or equivalent)

  • Thorough knowledge of Windows 7 operating systems and MS Office 2000, 2003, 2007 &2010

  • Working knowledge of Mac OS systems and Apple technology

  • 1+ Years Hands-On Intermediate knowledge of Windows Networking (Active Directory, DHCP, DDNS, WINS)

  • Excellent interpersonal, and communication skills

  • Ability to work independent of direct supervision

  • Extensive knowledge of computer hardware and software

  • Ability to work extended hours

  • Wide degree of creativity and latitude is expected

  • Excellent verbal &written skills

  • Education Requirements

    Bachelor’s Degree (B.A.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience.

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    Qikspace is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.